We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I will again buy, Thank You
Delivery to spb 1,5 months. Everything corresponds to the description.
I love it and I have already 3 pieces. Color is beautiful and moisturizes. Is my favorite pomadką already for over half a year.
love this product..
good product.. this is the second time I bought it..
Product exactly as requested and very well packed, I still do not test it but everything indicates that it will be as described, I will make a review when I use it, thanks
The order was received on time. Everything corresponds to the description. Eyebrow pencil is firm, the color of the lines is natural. Lipstick with aloe perfectly moisturizes and really slightly tints the lips. Eyeliner surprised me with its water resistance.
fast delivery and thankyou
Lipstick was good. thank you.
Ok perfect beautiful
perfect thank you, will order again...
The lipstick is as advertised. The packaging is adorable! Love the little bumps on the case. Love the green jelly, which on my lips it turned a cool light pink. It suits my cool fair skin tone which I like. However, it wasn't very moisturizing for dry lips, it's just average. So I believe for most people it will be moisturizing enough. I don't really like it because I don't think the ingredients are not good, but it's better than no balm at all. So I just keep this in my winter coat to use just in case. Shipment was well-packaged, delivery on time.